EcomCopilot provides AI-powered customer service automation for ecommerce businesses:

What We Provide:

• AI chatbot for customer inquiries
• Multi-channel conversation management (WhatsApp, Facebook, Instagram, etc.)
• Order tracking and management integration
• Analytics and reporting dashboard
• 24/7 service availability
• Customer support from our team

Service Levels:

• 99.9% uptime guarantee (excludes scheduled maintenance)
• Average response time under 3 seconds
• 24/7 AI service availability
• Human support during business hours (9 AM - 6 PM EST)

To use EcomCopilot effectively and fairly:

Account Security:

• Keep your login credentials secure
• Don't share your account with unauthorized users
• Notify us immediately of any security breaches
• Use strong passwords and enable two-factor authentication when available

Acceptable Use:

• Use the service for legitimate business purposes only
• Don't send spam or unsolicited messages through our platform
• Comply with all applicable laws and regulations
• Respect other users and our support team
• Don't attempt to reverse engineer or hack our service

Content Responsibility:

• You're responsible for all content sent through our platform
• Ensure your customer communications comply with local laws
• Don't use our service for illegal activities or harmful content

Our billing is straightforward and transparent:

Payment Terms:

• Monthly or annual billing cycles available
• Payments are due at the start of each billing period
• We accept major credit cards and PayPal
• All prices are in USD unless otherwise specified
• Automatic renewal unless cancelled

Free Trial:

• 14-day free trial for new customers
• No credit card required for trial signup
• Full access to all features during trial
• Cancel anytime during trial with no charges

Refunds:

• 30-day money-back guarantee for new subscriptions
• Prorated refunds for annual plans if cancelled within 30 days
• No refunds for partial months after the guarantee period
• Refunds processed within 5-10 business days

Price Changes:

• We'll give you 30 days notice before any price increases
• Current subscribers keep their pricing for 12 months after any increase
• You can cancel before price changes take effect

Your data belongs to you. Here's how we handle it:

Your Data Rights:

• You own all your customer data and conversations
• We process data only to provide our service
• You can export your data anytime
• We delete your data within 30 days of account cancellation

Our Data Use:

• We use conversation data to train our AI (anonymized only)
• Technical usage data helps us improve the platform
• We never sell your data to third parties
• All data is encrypted and securely stored

Data Security:

• Bank-level encryption for all data
• Regular security audits and updates
• SOC 2 Type II compliance
• GDPR and CCPA compliant data handling

Data Retention:

• Active conversation data stored for service delivery
• Backup data retained for 90 days after deletion
• Analytics data (anonymized) may be retained longer for service improvement

We're committed to keeping your AI assistant running smoothly:

Uptime Guarantee:

• 99.9% uptime commitment (excludes scheduled maintenance)
• Scheduled maintenance announced 48 hours in advance
• Emergency maintenance may occur with minimal notice
• Service credits provided for extended outages

Service Limitations:

• Fair use policy applies - no excessive API abuse
• Rate limits may apply to prevent system overload
• We may temporarily restrict access for security reasons
• Some features may have usage limits based on your plan

Support Availability:

• AI service operates 24/7
• Human customer support: Monday-Friday, 9 AM - 6 PM EST
• Emergency support available for critical issues
• Response time: Within 24 hours for standard issues, 4 hours for urgent issues

Respecting intellectual property rights:

Our Rights:

• EcomCopilot platform, software, and AI models are our property
• Our trademarks, logos, and branding materials are protected
• You can't copy, modify, or redistribute our software
• We retain all rights to improvements and updates

Your Rights:

• You retain ownership of your business data and content
• Your branding and customer data remain yours
• You can use our service to support your business operations
• You keep all rights to your customer relationships

Third-Party Content:

• You're responsible for ensuring you have rights to any content you upload
• Don't upload copyrighted material without permission
• Respect third-party trademarks and intellectual property
• We'll respond to valid DMCA takedown requests

Important limitations to understand:

Service Limitations:

• AI responses may not always be perfect - human oversight is recommended
• We don't guarantee specific business outcomes or revenue increases
• Service depends on third-party integrations (WhatsApp, Facebook, etc.)
• Internet connectivity required for service access

Liability Limitations:

• Our liability is limited to the amount you pay us monthly
• We're not responsible for lost profits or indirect damages
• You're responsible for backing up important data
• Force majeure events (natural disasters, etc.) may affect service

Disclaimers:

• Service provided "as is" with continuous improvements
• We don't guarantee compatibility with all third-party services
• AI technology is constantly evolving - features may change
• You should maintain alternative customer service methods as backup

No Warranties:

• While we strive for excellence, we can't guarantee perfection
• Your use of the service is at your own risk
• We disclaim implied warranties to the extent permitted by law

Ending our relationship (we hope it never comes to this!):

Your Right to Cancel:

• Cancel anytime with 30 days written notice
• No cancellation fees or penalties
• Access continues until the end of your billing period
• Data export available for 30 days after cancellation

Our Right to Terminate:

• We may terminate for violation of these terms
• 30 days notice for non-payment (opportunity to cure)
• Immediate termination for illegal activities or abuse
• We'll try to work with you to resolve issues first

What Happens When You Cancel:

• Your AI service stops at the end of the billing period
• Data remains available for 30 days for export
• No refunds for partial months (except during guarantee period)
• You can reactivate anytime by contacting us

Data After Termination:

• 30-day grace period to export your data
• All data permanently deleted after 30 days
• Anonymized analytics data may be retained for service improvement
• We'll provide confirmation of data deletion upon request

Keeping you informed and staying in touch:

Changes to Terms:

• We'll notify you 30 days before any significant changes
• Continued use after changes means you accept the new terms
• You can cancel if you don't agree with changes
• We'll clearly explain what's changing and why

How We'll Contact You:

• Email notifications to your registered email address
• Important updates posted in your dashboard
• Emergency notifications may be sent via multiple channels
• You can update your communication preferences anytime

How to Contact Us:

E-mail: support@ecomcopilot.net, WhatsApp: +213550133725

We're here to help and want to make sure you have a great experience with EcomCopilot!